CONFERENCE CENTER RECEPTIONIST Job - (new york ny, new york) in Manhattan, New York For Sale
A Fresh Approach To Great Results.
Charlotte:based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industrys greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one : to continue to rise above the competition in every aspect of our business : from leading:edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and its our great people providing great service that generates our great results. In turn, its important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description
CONFERENCE CENTER RECEPTIONIST
The Conference Center Receptionist is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff. The Receptionist will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.
Requirements:
:Properly greeting and handling visitors to the Firm with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in:house security as appropriate. Addressing guests and clients by name whenever possible.
:Answering telephones in a friendly, professional manner, taking messages with accuracy and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in ones voice and enhancing personalization by using names.
:Handling on:floor conference room activities, both visually and by means of the reservations system (EMS), being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
:Adhering to established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
:Managing closely all activity in the internal visitor processing system.
:Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way:finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
:Assisting guests with light photocopying, printing, facsimile and sending/receiving courier packages.
:Handling car service and other travel related requests for visitors and staff members of the firm.
:Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
:Having a thorough understanding of the Firms emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
:Adhering to Hospitality signature look.
:Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc.
:Troubleshooting a wide variety of requests and situations, both for guests and for members of the Firm.
:Gaining an understanding of the company culture, key areas of activity and creating transparency by serving as an extension of the Firm
Qualifications:
:A high school graduate, with some college preferred.
:2:3 years receptionist experience in a client service / reception position within a hospitality or corporate environment.
:Conference Management Software
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